RETURN AND EXCHANGE POLICY

PLEASE READ THE POLICY BELOW CAREFULLY TO AVOID MISUNDERSTANDINGS

Return Policy

You may return your purchase within 15 days of receipt for an exchange or a refund as long as the furniture is in its original condition and packaged. Altered and assembled products may not be returned. We recommend you keep your packaging for at 15 days after you receive the merchandise.

If your items are not damaged or defective and you’d like to return them, they carry a 25% restocking fee which will be deducted from your refund. You will also have to pay for the shipping charges for shipping the furniture to you (even if not invoiced at the time of sale or discounted) as well as the shipping back to our warehouse. This is because once items are returned to us; we do not resell them to another customer as they are no longer new.

To return a product, you can either log in to your account and request return by yourself or send an email to salesmartincf@gmail.com with your name, order number and reason for return. No phone cancellation or return requests will be processed. Customers must receive a written authorization back from our company prior to returning a product.

It is unlikely that your item(s) will arrive damaged or defective, but just in case they do, please see What If Part of My Order Arrives Damaged? below.

Please carefully check the dimensions of the items prior to ordering. The dimensions are available on our site for your convenience. If a customer refuses the delivery because items do not fit, the customer is responsible for a restocking fee of up to 25% of the purchase price as well as the round trip shipping and handling costs. This is because once items are returned to us; they cannot be resold to another customer and shipping furniture costs hundreds of dollars.

Exchange Policy

If an exchange is requested, the original item price 25% restocking fee and both actual shipping fee will be credited toward the new order. Deductions from the credit total will be accounted for any damages resulting from return shipping or unreported defects.